Refund policy

Returns and refunds

14-day right of withdrawal. You can change your mind for any reason. You have 14 days from the day you receive your order to tell us you want to return it.

How to return an item

Email us at albanatalat@gmail.com with your order number and which item you want to return. You can also use the standard EU withdrawal form, but you don't have to.
Send the item back within 14 days of telling us, to:
Celestial Treasures, Karlbergastigen 3, 151 56 Södertälje, Sweden
We recommend a trackable shipping method. You pay the cost of returning the item.

Refunds

We refund the full price you paid, including the original shipping cost (shipping is free with us), within 14 days of receiving your withdrawal. We may wait until the item is back with us, or you've shown that you sent it. The refund goes to the payment method you used.

You can try out the product the way you would in a shop. If it has been used more than that, or is damaged, we may reduce the refund to cover the loss of value.

Faulty or wrong item

If your item is faulty, damaged in transit or not what you ordered, email us with a photo. We'll send a replacement or give you a full refund, and we cover the return shipping. Your statutory rights to complain about faulty goods still apply.